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Support Center

Welcome to the Lionbridge Internationalization Support Center. Review our FAQ below to find answers to common questions, or submit a request and we will get back to you shortly.

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FAQ

  • How do I know more about our other localization services?
  • Answer: Send a message to our support team and we will have a customer service representative contact you shortly.

  • How secure is this site?
  • Answer: Your privacy and security are very important to us. This site and internationalization services for your apps are secure. This Lionbridge site runs in an ISO 27001 certified data center. All communication with our servers is protected with 256-bit SSL encryption. We exchange no private information over email. Access to your content is protected with our roles based permission system. Lionbridge does not store your credit card information.

  • Do I need to create an account to place an order?
  • Answer: Yes, you need to create an account to check out an order, but you will receive an instant quote without creating an account.

  • When translating a source file into multiple languages, do I receive a file for each language?
  • Answer: You will receive one translated file per each requested target language.

  • What are the payment options?
  • Answer: You can pay using your credit card.

  • Do you issue a receipt?
  • Answer: Yes, you will receive an order confirmation email after your order is submitted. This confirmation email also acts as a receipt of purchase.

  • Do you issue invoices?
  • Answer: Invoices are not issued for services ordered via this site.

  • Can I make changes to an order that I already submitted?
  • Answer: You cannot make changes to an order that was already submitted. All submitted orders are processed and charged in real time, and work begins almost immediately. Resubmit the portion of your order that was changed into a new order or contact us if you need assistance.

  • Can I view the status of an order that is in progress?
  • Answer: You will receive a notification via email to confirm that your order has been placed and payment has been made, then another email notification when the project is complete. You can also see the progress of your orders in My Apps page under My Account.

  • When can I expect my order to be completed?
  • Answer: The average turnaround time for localizing your app is three to five days. You will be notified by email when your order is completed and your completed order will be downloadable from the My Apps page, which you access from the My Account menu.